Refund & Return Policy
At NovaDeals, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the return and refund information below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused and in its original condition and packaging.
Non-Returnable Items
Some products may not be eligible for return due to their nature or hygiene requirements. Products that have been used, damaged, or altered after delivery may also be ineligible for return.
How to Request a Return
Before sending an item back, please contact us at:
Please include your order number, the item you would like to return, and the reason for the return.
Do not send a product back before receiving return instructions from our customer support team.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@novdeals.com.
Please provide your order number and, when possible, photos showing the issue so that we can assist you.
Return Shipping
Unless the item is damaged, defective, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@novdeals.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)